Delivery, Shipping & Returns
Where We Ship
We currently ship to all countries within Europe.
Made to Order
Every piece is handmade with love, just for you. That means:
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Production time: 5–7 business days
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We don’t keep stock — everything is made fresh for each order
Shipping Details
We ship all orders via GLS. Delivery times after production:
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1–4 business days within most of Europe
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Up to 6 business days in remote or rural areas
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You’ll receive a tracking number once your order is shipped
Shipping Costs
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€9.90 flat rate for all EU countries
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Free shipping on orders over €150
Sustainable Packaging
Your order will arrive in minimal, eco-conscious packaging — good for your wardrobe and the planet 🌱
Returns & Exchanges
We want you to love what you wear. Here's how we handle returns:
Because everything is handmade:
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We do not accept returns for refunds unless the item is faulty
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We are happy to offer an exchange or store credit if your item doesn’t fit or feel right
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All return requests must be made within 7 days of receiving your order
To request an exchange:
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Email us at titizstudio@gmail.com with your order number and the reason for the exchange
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We’ll reply within 48 hours with return instructions
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Once we receive the item in its original condition, we’ll process your exchange/store credit
❗Please note:
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Return shipping costs are the customer’s responsibility
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Items must be unworn, unwashed, and in original condition